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ACE - Items did not appear in my inventory or storage

If you have purchased items in the cash shop or mileage shop and they did not appear in your inventory or storage, please fill out the following form:

Sorry, you must be logged in to submit a support ticket.

I agree, by not providing the correct information required this ticket will be canceled and become void.

We will not disclose any details to the players regarding all hacker reports and investigations.