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Welcome to Customer SupportACE OnlineACE - Issues and CrashesACE - Credit IssuesBilling - I did not receive my purchased itemBilling - Did not receive my purchased item - Ace Online
Billing - Did not receive my purchased item - Ace Online
Please make sure that you have checked your characters inventory for all Item purchases in-game.

*Note: All items purchased with Suba Mileage Points in our Suba Mall are sent to the selected characters warehouse.

If you are still missing the item(s) purchased, you will be required to provide the answer to the following questions while contacting support.

Sorry, you must be logged in to submit a support ticket.

Login ID:
Server:
Character:
Item(s) Missing:
Date Purchased (mm/dd/yyyy):
Email Address:
Message:

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